An error has occurred in the script on this page. Line: [XX] Error: Automation server can't create object

Important: This article only applies to QuickBooks installed on computers running Microsoft Windows NT.

Note: In this error message, [XX] is a two-digit number that varies with the Navigatoror center you are trying to open.

Possible Cause 1: The Windows file comcat.dll (used to create new Active X objects) is a version other than 4.71, making it incompatible with Windows NT.

Possible Cause 2: The file qbprefs.dll may be missing, damaged, or located in the wrong directory.

To resolve this issue:

1. Search for the file comcat.dll located in the C:\WINNT\system32 folder.
2. In the Search Results window, right-click the filename andchoose Properties.
3. Click the Version tab.
   
   
   • If the file version is not 4.71, refer to the "Resolution" section of Microsoft´s article Error Message: An ActiveX Control on This Page Is Not Safe (Q251365) for instructions on replacing it with version 4.71.
   • If the file version is 4.71, then comcat.dll is not causing the error message. Proceed to step 4.
     
     
   
   
   
4. Reinstall QuickBooks (this willnot affect your company data file):
   
   
   1. Insert the QuickBooks CD into your CD-ROM drive. After a few moments, the installation program will start.
   2. Choose Reinstall QuickBooks.
   3. When prompted, enter your original Installation Key Code. You do not need to re-register.
   4. If you previously installed a QuickBooks update, you should also reinstall the update.
   
   
   

• Searching for a file on a computer running Windows